What we are doing to keep you safe

The wait is nearly over – Here’s what you need to to know!

We are so excited to be reopening our doors in just 3 days time, and we want to let you know some of the safety guidelines we have implemented in order to make sure the club is as safe as it can be for you.

Online booking is still required for all visits to the gym and the pool. This can be done via the website at the below links.

Retreat online booking
Bexley online booking
Sittingbourne online booking

Bookings for each day will open 4 days in advance. If you are unable to book online, you can send an email to info@reynoldsgroup.co.uk and we will help you. Should you wish to bring a guest, you will have to call the club on the day to check availability.

We encourage you all to come gym ready in order to minimise the time spent within the changing rooms. Please bring your own towel and water bottles.

Our entrance gates have been turned off to reduce congestion at the door. You must check in with reception on arrival. This is because we are obligated to save details of all staff, member, and guest visits for 21 days for NHS Track and Trace purposes. You will find Track and Trace posters at reception also, please scan in on arrival.

Hand sanitiser is available at reception, and we encourage all visitors to use this. You will also find several other hand sanitising stations around the club for you to use throughout your visit.

Face masks must be worn when walking around the club. These can be removed when exercising or swimming.

If needed, lockers are available in the changing rooms for you to store your personal belongings. You must clean these before and after use.

We encourage all members and guests to maintain social distance when in the gym and the pool.

Cleaning of gym equipment will be done frequently throughout the day, and in addition we will have overnight deep cleans to maintain cleanliness.

Please say goodbye on departure, and check out with reception before you exit the club.

Personal Training sessions will be available, as will Beauty and Massage Treatments, We hope that all of these guidelines will make you feel safe on your return to the club. We look forward to welcoming you back next week!

Best wishes,
Stephen Turner
Group Director – Fitness Spa & The Retreat